Privacy Policy

This Privacy Policy sets out how Colink Group Pty Ltd ACN 661 719 188 (we, us, and our) manages and protects personal information, as well as your rights in relation to the personal information we hold about you.

Personal information is any information that identifies or could identify you.

In handling your personal information, we will comply with the Australian Privacy Act 1988, and all other relevant laws, regulations and codes relating to privacy and personal information (Privacy Law).

Unless stated otherwise, this Privacy Policy is relevant to the personal information of individuals who are current or former users of our services, as well as any other individuals we deal with as part of our business.

Collection of personal information

We will collect and hold personal information about you that is reasonably necessary for, or directly related to, our business relationship with you. The personal information we may collect about you includes your name, date of birth, residential address, email address, bank account details, and any other information we may need to identify you, such as the details on your passport, drivers’ licence, Medicare card, social security card or national identity card.

As far as possible, we will collect your personal information directly from you. However, in some cases we may be required to collect this information from third parties. We may also collect information about you from publically available sources, such as public or commercial information services providers.

Generally, we will only collect your personal information from sources other than you if:

it is unreasonable or impracticable to collect the personal information from you; and
the collection of that personal information complies with all relevant Privacy Law.

This may include where we collect information from organisations to assist us in verifying your identity.

When you give us personal information about another person, you agree to inform the person that we have collected their personal information, and of the contents of this Privacy Policy.

If we are unable to collect all of the personal information that we require, we may be unable to provide you with our services.

Use of personal information

We collect, hold and use your personal information so that we can provide you with our talent and business services and for our other business purposes, including to:

process your request to join our talent network or career opportunity list;
perform candidate reference checks;
process employment offers and contracts;
facilitate and administer your access to, and use of, our services;
communicate with you, including about the status of your job applications;
manage our relationship with you (including management, support and handling enquiries and complaints);
investigate and take steps to prevent illegal or prohibited activities;
comply with legislative or regulatory requirements;
undertake internal processes including product development and service improvement, strategic planning, risk management, fraud prevention and pricing;
meet our obligations in relation to government bodies and external payments; and
identify and (unless you tell us not to) contact you to discuss other products and services that may be of interest to you.

We may also use your personal information for other purposes that you would reasonably expect, or otherwise where you have given us your consent.

Disclosure of personal information

We may disclose your information for any of the reasons mentioned above to third parties including:

our related bodies corporate, assignees, agents, contractors and external advisers;
our service partners, including recruitment employers who provide open positions;
your agents, advisers, executors, administrators and attorneys;
any person we consider necessary to execute our services;
any person who is considering whether to acquire or who has acquired any part of our business, or the rights or obligations under the contract that we have with you; and
law enforcement, regulatory and government bodies.

Transfer of personal information overseas

We may disclose your personal information to overseas recipients in order to provide our services and for administrative, data storage or other business management purposes. It is not practicable to list all of the countries to which your information may be transmitted from time to time, but we transfer information to recipients in Canada, China (including Hong Kong), India, Japan, Indonesia, Singapore, the Philippines, the United Kingdom and the United States of America.

Before disclosing any personal information to an overseas recipient, we take steps reasonable in the circumstances to ensure the overseas recipient complies with relevant Privacy Laws or is bound by a substantially similar privacy scheme to that which is in place in Australia, unless you specifically consent to the overseas disclosure taking place without such steps being taken, or the disclosure is otherwise required or permitted by law.

Direct marketing and your information

We may use your information to advertise or promote products, services, or business we think may interest you, including by email or telephone. We may also provide your information to other organisations for specific marketing purposes. However, we will not do so where you tell us not to.

You can ask us not to contact you about products and services and not to disclose your information to others for that purpose by contacting us using the information on our website.

Security of your personal information

We hold your personal information in physical form or in electronic form on our premises and systems, or offsite using the premises and systems of our service providers. These premises and systems are accessible only by authorised staff, and follow procedural safeguards that meet or exceed relevant Privacy Law.

We take steps reasonable in the circumstances to ensure that the personal information we hold is protected from misuse, interference and loss and from unauthorised access, disclosure or modification.

We require third parties handling personal information on our behalf to follow equally compliant standards of security and confidentiality.

When we no longer need your information, including when we are no longer required or authorised by law to keep records relating to you, we will destroy it or de-identify it.

Accessing and correcting your personal information

We take reasonable steps to ensure that the information we handle is accurate, up-to-date, complete, relevant and not misleading.

You have the right to request to access your personal information held by us and correct it if you believe that it is inaccurate, out-of-date or incomplete.

You may request access to, or correction of, the information we hold about you at any time by contacting the us using the information on our website. We will grant access to personal information to the extent required by applicable Privacy Law and will take reasonable steps to correct personal information where necessary and appropriate.

We will respond to your access or correction request within a reasonable time. There is no fee for making a request, but we may charge you the reasonable costs of providing our response to a request for access to personal information.

If we refuse to give you access to any of your personal information, we will provide you with reasons for the refusal and the relevant provisions of the Privacy Law on which we rely to refuse access.

In the event that we correct your personal information previously disclosed to another entity and you request that other entity to be notified of the correction, we will take reasonable steps in the circumstances to do so unless impracticable or unlawful.

If we do not agree with the corrections you have requested, we are not obliged to amend your information, however, we will give you a written notice which sets out the reasons for our refusal.

Complaints, questions and concerns

If you wish to complain about the way in which we collect or handle your personal information, or if you have any questions or concerns about how we handle your personal information, you can contact our Privacy Officer using the details below.

Once we receive your complaint, we will respond to you as soon as possible and will let you know if we need any further information from you. Our Privacy Officer will commence an investigation into your complaint, and you will be informed of the outcome of your complaint following its completion. We will notify you of our decision within 30 days, however if we are unable to do so, we will let you know the reason for the delay and the expected timeframe to resolve the complaint.

If you are not satisfied with our response to your complaint, or the way in which we have handled your complaint, you may contact the Office of the Australian Information Commissioner on 1300 363 992 or by going to www.oiac.gov.au.

Changes to this Privacy Policy

We may, from time to time, update this Privacy Policy without notice to you. The current Privacy Policy will always be available at www.colink.com.au/privacy

How to contact us

Please direct all privacy queries and complaints to our Privacy Officer at: info@colink.com.au